Gibsons Games has been honoured with a King's Award for Enterprise for Sustainable Development.
Gibsons is one of 197 organisations nationally to be recognised with the award, recognised for its excellence in sustainable development.
The company is a fourth-generation family-business founded in 1919, a small team based in Surrey, committed to bringing people together with the fun and joy of puzzles and games.
Kate Gibson, Managing Director, said: "This award is an incredible honour for Gibsons. It celebrates the ongoing efforts of our team, past and present, who have shaped our sustainability model and prioritised how we can do better. I couldn't be prouder."
Posted: 8 July 2025
New research from Ventrica has revealed the revenue benefits for brands that invest in providing emotive customer experiences (CX) that consumers want.
The company surveyed over 2,000 UK consumers and found that over the last 12 months, only 4 per cent of positive experiences were delivered by AI and only 18 per cent were a combination of AI and human interaction. Furthermore, only just over half (53 percent) found chatbots to be a successful means of resolving enquiries, significantly lower than calls (87 percent).
This is leaving UK brands at risk of losing out on potential revenue opportunities, with the survey finding consumers would be willing to spend up to £100 more on a brand in the future, following a positive experience.
Posted: 8 July 2025