Hype to High Street

The study suggests social media has become a powerful driver of both customer footfall and loyalty, particularly among younger consumers. More than four in five (82%) consumers return to a business after a socially influenced first visit, rising to 96% among Gen Z. These customers are also powerful advocates; nearly eight in ten (79%) say they shared their most recent visit in some way - whether that meant recommending that business, posting about it on social media or leaving a review online. Among Gen Z, that figure rises to 89%.

The 'viral pilgrimage' economy
Short-form social content is helping translate viral and 'hot' products into offline demand, with the rise of products such as Dubai chocolate and matcha drinks, along with trending locations or experiences motivating consumers to visit in person.

This points to the emergence of a new 'viral pilgrimage' economy, where consumers travel significant distances to other towns and parts of the country, to experience products, venues and trends they first discovered online. Over a third (35%) of Gen Z consumers have travelled to another city or region to purchase a product they first saw trending online. Once there, nearly nine in ten (87%) say they would be willing to queue for a sought-after product or experience.

Social influence is driving spend
The research is based on a survey of 2,000 UK adults, combined with economic modelling used to calculate the total value and volume of social media-influenced spending on UK high streets.

Nearly nine in 10 (87%) respondents reported spending money during a socially influenced visit, rising to 94% among Gen Z shoppers. More broadly, Retail Economics' modelling suggests that social media now influences one in every 20 in-person high street purchases across the UK, highlighting its growing role in converting online engagement into real-world spending.

The domino effect of viral footfall
At a time when many high streets continue to face pressures, the research also shows that the benefits of socially influenced visits extend beyond individual businesses, generating wider economic value for surrounding retailers, restaurants and other venues.

Almost a third (32%) of consumers visited additional nearby shops, restaurants or venues during the same socially influenced trip, while more than one in five Gen Z shoppers (22%) said they spent more than originally planned once they arrived.

Dan Edelman, UK General Manager, Merchant Services at American Express, said: "Social media has become the new shop window for Britain's high streets. What starts as a scroll on social is increasingly translating into real-world visits, increased spending and growth opportunity for businesses across the UK.

"What's striking is that the impact doesn't stop at the venue that first caught a consumer's attention – social media is creating a domino effect that benefits neighbouring businesses and helps entire high streets thrive. For merchants, particularly those looking to attract younger consumers, the ability to turn online hype into memorable in-person experiences has never been more important. At American Express, we're committed to championing the UK's high streets and the businesses that power them, helping merchants make the most of these changing consumer behaviours."

Case study – Romney Marsh Wools
Romney Marsh Wools, a sixth-generation family farm in Kent, is one of those businesses. For small rural businesses without big marketing budgets, social media has opened up customer reach that would previously have been impossible - turning lambing season social content into nearly a million views and a surge in bookings.

Kristina Boulden, Owner of Romney Marsh Wools, said: "One TikTok video led to a huge increase in website traffic, bookings and sales almost immediately. We saw over 4,000 additional website click-throughs, around 1,000 new followers from a single video, and much stronger demand for our rural stays. Customers frequently arrive specifically mentioning they found us on social media."

Richard Lim, CEO at Retail Economics, said: "Social media is not just driving online sales, it is now also influencing in-person spend on the UK high street. The channel's growth underlines just how quickly shopping via social has become mainstream, as well as the extent of its positive contribution to the long-term health of UK high streets. Social media is becoming an increasingly important driver of footfall in its own right, helping turn shops, restaurants and venues into destinations consumers actively seek out, visit and share with others."

In the UK since 2021, the number of locations accepting American Express has tripled, including more UK small businesses than ever before.* American Express Cards are accepted at over 170 million merchant locations worldwide as of year-end 2025.**
 

*Based on FY 2025 internal data/includes payment facilitators.

**Locations in force (LIF) estimate as of December 2025, which reflects an estimated 37 million merchants that accept American Express in China (including through digital wallets). LIF represents proprietary and partner acquired merchant locations where the merchant is enabled to accept American Express. LIF estimates incorporate data provided to us by certain third parties and include merchants that accept American Express through payment facilitators and digital wallets.