ST EVAL AWARDED A FEEFO PLATINUM TRUSTED SERVICE AWARD FOR 2022 St Eval has been awarded a Feefo Platinum Trusted Service Award for 2022, in recognition of its exceptional level of quality and service. Feefo is the trusted ratings and reviews system that only collects feedback from purchase-verified customers, meaning that they are always genuine. Only the businesses meeting Feefo’s criteria of excellence and demonstrating the best customer experience are awarded a Platinum Trusted Service Award. Feefo’s annual awards shine a light on businesses that demonstrate an outstanding service to customers, and winners are decided based on ratings that they receive from their customers. As all of the reviews are verified as genuine, this accreditation is a true reflection of St Eval’s commitment to outstanding service and it could not have won this award without its wonderful customers, who take the time to share their St. Eval experiences and leave honest reviews. The company says, “We value each and every piece of feedback that we receive from our customers, and to be honoured with this award based on those customer interactions is truly amazing. In order to achieve this status we needed to maintain a Feefo star rating of at least 4.5 for 3 consecutive years and we could not be prouder of our current rating - which is an incredible 4.9 stars out of 5! “Each member of the St. Eval team contributes to this incredible rating with their commitment to providing our customers the very best service and producing the highest quality products: this award is testament to their passion and dedication to what they do.” Managing Director, Harry Young-Jamieson, shared, “For St. Eval to receive this recognition from our customers and Feefo considering the challenges we have faced over the past couple of years is a huge achievement. None of this would be possible without the exceptional group of people we have at St. Eval who go the extra mile to deliver exceptional products and service to our customers.” St Eval offered a huge thank you to Feefo for awarding it with this Platinum Trusted Service Award for 2022. “We’re incredibly proud to have been recognised in this way!” www.st-eval.com INTERNATIONAL TRADE CONFERENCE SPEAKERS ADVISE ON HOW TO PROCEED IN THE CURRENT ENVIRONMENT The key out-take from the BHETA / Gardenex / PetQuip Future for International Trade Conference which took place on March 17th, was that while export was likely to outperform the home market in the coming year, it was vital for both importers and exporters to ensure they were not dependent on any one territory for either sales or supply chain. Speakers, who included UK government insiders, successful companies exporting from the UK currently, market analysts, legal, financial and compliance advisors, concurred in advising both current and novice UK exporters on both big picture opportunities and perils and the detail of how to proceed successfully in the current environment. The key points were: • The continued growth opportunity in home and garden improvement, thanks to macro-factors such as home-based work and play, privacy, security and wellbeing • The likelihood that well-managed export would prove more buoyant than the home market in 2022/23, owing to the squeeze on disposable income in the UK • The crucial need to become less dependent on any one source, supply chain or geographic market as ‘economic warfare’ (ie sanctions and cessation of trade) becomes a reality across the world and not just in relation to the current Ukraine-crisis. The conference, which was open to all UK suppliers, also heard from its keynote speaker, Shelley Boyle, Head of Business Development at online retailer, ManoMano. Shelley presented a fascinating and practical illustration of how ManoMano could offer a clean and simple way to ‘export’ into numbers of European territories while avoiding the administrative implications of BREXIT. Other speakers at the conference included UK government lobbyist, John Arnold, who outlined the Government’s current views on international trade opportunities and threats, compliance expert Tim Hiscock from Strong & Herd, Rathbone’s Olivia Merrick with an insightful worldwide economic forecast, international legal expert Andy Hood from Fieldfisher and CP Euromonitor International’s Nick Stene confirming the sector opportunities across the globe. Attendees also heard from established exporters, Croydex, Spear & Jackson, Monument Tools, Grow Sow Simple and Chickenguard, all of whom were able to advise on the practical details of how they were all succeeding in export and all from different perspectives and levels of experience. Will Jones, Chief Operating Officer of BHETA commented: “What this very successful conference demonstrated was that with informed good practice, export opportunities are very real in the home, garden and pet sectors. It also showed that while the challenges of BREXIT remain, there other hurdles being presented by the pandemic and by military and economic warfare that should be addressed urgently. These hurdles are surmountable but planning for a different world should start immediately for any UK company reliant on import, export or both. A proactive approach now can ensure that the undoubted opportunities can be realised going forward.” Amanda Sizer Barrett, Director General of Gardenex and PetQuip added, “It was great to be partnering with BHETA again to deliver yet another top-level export conference, thanks to the quality of the agenda and the insights, inspiration and practical advice that the speakers were able to share.” Will Jones agreed: “This was key occasion for all companies in our sectors who are interested in maximising their export opportunities. It was equally informative for any company in the sector which imports products or components, whether or not they export as well.” For more information contact any of the organisers. Contact Gardenex or PetQuip by emailing katie-mai@petquip.com; or visit www.gardenex.com. Contact BHETA by emailing zm@bheta.co.uk or visit www.bheta.co.uk INDUSTRY NEWS 15
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